Welcome to the Snap Store for US-Domestic Clubs!

Customer Service


Shipping,Delivery, & Warehouse Pick-Up

Orders are shipped within one business day of being ordered.

For Warehouse Pick-Up please call Mike Smith, our warehouse manager at (952) 567-5923 or email him at msmith@liftbrands.com. Orders are usually ready within two business days of order, however please schedule an appointment as we have many trucks moving in and out of that area frequently. Please Note: If you do not schedule an appointment and arrive when a truck is docked, we must load or unload the truck before serving you. When you call or email to arrange a warehouse pick up & when you arrive for said pick-up please have the orderer's name and order number ready.

All Online orders are shipped via FedEx. Transit times for your shipping options are measured in business days i.e. if you place an order for overnight shipping on a Friday (before 2:00 PM) it will arrive on Monday.
 
 

If your order says 'Pending' it does not mean that it has not been shipped. Orders are shipped within one business day of ordering.

If you are Canadian club, please feel free to reach out to Sreid@liftbrands.com for all inquiries. 

 

MyZone Returns

 
As of Sept.18th 2019, Franchisees will work directly with Myzone to issue replacement belts in exchange for faulty belts. Please read below if you are unaware of the new system.

In the event of issues with a Myzone product, please reach out to Lift Brands Myzone Support at myzone@liftbrands.com for best practices & troubleshooting. 

If the product is proven to be faulty, Lift Brands Myzone Support will send club the e-form to complete

After the e-form is accurately completed, it will be electronically received by Myzone’s Corporate team. If Steps 1 and 2 have not been completed prior to filling out the form, your return may be delayed until Myzone receives all necessary information.

Once Myzone receives the completed form, Myzone will provide verification of the warranty on the products; only product that is verified as under warranty will be accepted in the return process. Warranty terms are as follows:

  1. Faulty product (does not work after initial purchase and has gone through proper troubleshooting) Product is replaced by My Zone and not refunded or credit applied.

    1. Hardware (Intel compute stick and receiver) = 24 months from licensed date as-long-as club is current with monthly licensing.

    2. Belt module (pod) = 12 months from when member first registers

    3. Strap only = 3 months (no need to return)

    4. MZ3 charger = 12 months (no need to return)

You will receive a return label via email directly from Myzone for the products that are covered. On the contrary, if products are not covered, you will also receive an email notification from the Myzone team. 

Once the products are received by Myzone, they will cross-reference the products that were approved and send out replacements for the faulty product.

  1. In the event of the quantity of product received back by Myzone differing from what was requested and approved, your return may be delayed indefinitely or until any additional product is accounted for and verified under warranty.

Please Note: Once the faulty, approved product are received by Myzone, it can take up to 10-14 business days to receive your replacements.

The address listed on your return form will be the address the replacement belts are shipped.

If there are problems/questions/delays on the process, please reach out to myzone@liftbrands.com

 

Ordering

Please review your order before submitting it. All Sales are Final

If you have placed an order and not received it within 10 business days, if you are a US Club please reach out to wholesalecustomerservice@liftbrands.com. 

Payment, Pricing & Promotions

All Pricing & Promotions are subject to change without notification, however, we will do our best to keep you notified of any upcoming changes.

If you are attempting to place an order and are greeted with the error: "No Payment Methods Available," please contact wholesalecustomerservice@liftbrands.com right away with your club brand, club number and which products you are attempting to order. 

Updating Account Information

If your account needs to be ACTIVATED, please conact wholesalecustomerservice@liftbrands.com with your club number & club brand and with: "Account Needing to be Activated" in the subject line.

If you need to change your password, please click the link for "Forgot your Password."

Enter your login email address into the field provided and you will be sent an email to that email address, if it is a registered and activated login.
Please follow the intstructions for changing your password.

If your password troubles persist after attempting this process, please contact wholesalecustomerservice@liftbrands.com with "Please Change My Password" in the subject line. 
It may take up to two business days to process your request, once your request is processed you will receive an auto-generated password for your account.

Change of Address/Contact Information

Your default billing address will always be the address we have on file on site. If your club address changes please contact wholesalecustomerservice@liftbrands.com for that change. The address we have a on file must be your club address. 

If you would like to add other addresses as saved options, please do so. Please note, if you add a new address it will become your new default shipping address. This can be changed in your dashboard.


For all accounts, if you cannot get past the shipping address section due to a phone number issue, please open the drop down box with your saved default address in BOTH the Shipping & Billing Sections and select 'New Address.' This will open up your fields that will come pre-filled with saved information, please locate the phone number field and fill it in, then click save.

Once you are done with your order please email wholesalecustomerservice@liftbrands.com regarding the issue for a permanent solution.

    If you are vision-impaired or have some other impairment covered by the Americans with Disabilities Act or a similar law, and you wish to discuss potential accommodations related to using this website, please contact accessibility@snapfitness.com.